BHI Welcome Letter

This information regards your behavioral health benefits through Health First Colorado, Colorado’s Medicaid Program. You are most likely reading this because you or someone in your household recently enrolled in Health First Colorado.
The information below tells you how to find behavioral health providers, how to get emergency services, and how to give feedback about services. It also tells you where to find wellness tools and information.

What is Behavioral Healthcare, Inc. (BHI)?
Behavioral Healthcare, Inc. (BHI) manages your Health First Colorado behavioral health benefits. BHI is part of Colorado’s Medicaid program as the behavioral health organization (BHO) for members living in Adams, Arapahoe, and Douglas counties, including the City of Aurora.

How can BHI help me?
BHI understands recovery is a journey. Let us help you find support along the way. Our Member Services team is available to help you to:
• Use your Health First Colorado benefits
• Find a behavioral health provider
• Find other services and community resources
• Understand your rights and responsibilities
• File a complaint if you are not happy with your services
• Access translation services free of charge

Where can I find a provider?
Call us at 303-361-8100, option 1, or use the Provider Search tool on at to find a full list of providers in your area. You can search by gender, language and specialty.
These are our Community Providers:
• AllHealth Network: 303-730-8858
• Aurora Mental Health Center: 303-617-2300
• Community Reach Center: 303-853-3500

What if I have a mental health crisis and need immediate help?
If this is a life-threatening emergency, dial 911. Otherwise, you can contact the Colorado Crisis Services for confidential and immediate support:
Colorado Crisis Services has 11 walk-in locations that are open 24/7. They offer information, referrals and in-person crisis support to anyone in need.

What if I’m not happy with the behavioral health services I’m getting?
You can file a formal complaint with us about your services. The complaint can be about the type or amount of care you get, the quality of your care, or your provider. You can also file a complaint if you believe you were denied services unfairly. You may file a complaint verbally or in writing at any time.
You can file a formal complaint by calling BHI Member Services at 303-361-8100, option 1. Or, send a letter to BHI Member Services, 1290 Chambers Road, Aurora, CO 80011.

How can I find out more about services, events, and ways to get involved?
Visit our MEMBERS tab at for more information, including:
• Mental health & substance use disorder services
• Quarterly newsletter
• FREE wellness presentations
• Online health and wellness tools
• Helpful resources
• Member committees and other ways to get involved
• Member calendar of classes and events
Charges for Services and Physician Incentives
There are no copays or charges for covered behavioral health services. Additionally, BHI does not have physician incentive plans; BHI approves or denies services solely due to the need for care and presence of coverage
Colorado Mental Health Treatment Act (CMHTA)
Children under the age of 18 may be able to get residential, community, or transitional treatment services under the Child Mental Health Treatment Act (CMHTA). Contact the CMHTA liaison at your local Community Mental Health Center or call BHI at (303) 361-8100 to ask about authorization for services.
Community Resources
Find support in the community. Check to learn about 24/7 hotlines and programs that help with substance abuse treatment, housing, care management, and more.

We look forward to serving you and your family in your overall behavioral health needs.

BHI Contact Information:
To request copies of the welcome letter, provider directory, large print documents, materials translated into Spanish or other prevalent languages free of charge and within 5 days please call:

Member Services Line: 303-361-8100
Select Option 1 for Member Services
Select Option 2 for Utilization Management
Para Servicios en español, oprima el numero 7

Toll Free: 1 (844) 818-2485
TTY (for hearing impaired): 1 (844) 528-0372
Fax: (303) 364-2240
1290 Chambers Road Aurora, CO 80011

To report Fraud, Waste, or Abuse call our hotline at 303-361-8153 or visit

Behavioral Healthcare, Inc. (BHI) complies with applicable Federal and state civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sexual orientation, gender identify, or sex. BHI does not exclude people or treat them differently because of race, color, national origin, age, disability, sexual orientation, gender identity, or sex.
• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
o Qualified sign language interpreters
o Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
o Qualified interpreters
o Information written in other languages

If you need these services, contact the BHI’s Member Services Department.

If you believe that BHI has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sexual orientation, gender identity, or sex, you can file a grievance with:

Civil Rights Coordinator
1290 Chambers Road Aurora, CO 80011
303-361-8100 option 1
Toll Free: 1-844-818-2485
TTY: 1-844-528-0372
Fax: 303-361-8251

You can file a grievance in person or by mail, fax, or email. You can also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
TDD: 800-537-7697
Complaint forms are available at
Si necesita esta carta en letra grande, casete, o en otro idioma, por favor llámenos al (303) 361-8100. Si desea usar el servicio TTY/TTD, llame a 1(844) 528-0372.
If you need assistance understanding the information in this letter, including written or oral translation, we can help you. You can get help by calling Behavioral Healthcare Inc. at (303) 361-8100/TTY 1 (844) 528-0372 or State Relay 711 for callers with speech or hearing disabilities.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-844-818-2485 opción 8 (TTY: 1-844-528-0372).

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-844-818-2485 Tùy chọn 8 (TTY: 1-844-528-0372).

按 8(TTY:1-844-528-0372)。

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-844-818-2485선택권 8 (TTY: 1-844-528-0372) 번으로 전화해 주십시오.

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-844-818-2485 вариа́нт 8 (телетайп: 1-844-528-0372).

ማስታወሻ: የሚናገሩት ቋንቋ ኣማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች፣ በነጻ ሊያግዝዎት ተዘጋጀተዋል፡ ወደ ሚከተለው ቁጥር ይደውሉ 1-844-818-2485 አማራጭ (መስማት ለተሳናቸው: 1-844-528-0372).

ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 1-2485-818-844 اختيار 8
(رقم هاتف الصم والبكم: 1-0372-528-844).

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-844-818-2485 auswahl 8 (TTY: 1-844-528-0372).

ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-844-818-2485 option 8 (ATS : 1-844-528-0372).

ध्यान दिनुहोस्: तपार्इंले नेपाली बोल्नुहुन्छ भने तपार्इंको निम्ति भाषा सहायता सेवाहरू निःशुल्क रूपमा उपलब्ध छ । फोन गर्नुहोस् 1-844-818-2485 विकल्प (टिटिवाइ: 1-844-528-0372) ।

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-844-818-2485 x8 (TTY: 1-844-528-0372).

注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-844-818-2485 選択 8 (TTY: 1-844-528-0372)まで、お電話にてご連絡ください。

XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa 1-844-818-2485 x8 (TTY: 1-844-528-0372).

توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با 1-844-818-2485 انتخاب
8 (TTY: 1-844-528-0372) تماس بگیرید.
Dè ɖɛ nìà kɛ dyéɖé gbo: Ɔ jǔ ké m̀ [Ɓàsɔ́ɔ̀-wùɖù-po-nyɔ̀] jǔ ní, nìí, à wuɖu kà kò ɖò po-poɔ̀ ɓɛ́ìn m̀ gbo kpáa. Ɖá 1-844-818-2485 x8 (TTY:1-844-528-0372)