Members

If you are a person who receives Medicaid and lives in Adams, Arapahoe or Douglas Counties, you are already a member of BHI. BHI manages the mental health services for persons with Medicaid who live in these areas.

As a member of BHI or their loved one, we think it is important for you to know as much as possible about the mental health services that are available to you. The better informed you are the more you can benefit from services. Please explore the links below to learn about services, your rights, and unique opportunities available outside of traditional services that will support you in your Recovery.

BHI Member Handbook
LARGE PRINT-BHI Member Handbook
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Download this guide for basic information about BHI, how to access services, your benefits, what to do in an emergency, and how to get help with problems.

Advanced Directives
Advance Directives are written instructions recognized under State law relating to the making of medical treatment decisions and the provision of health care when or if an individual is incapacitated.

Programs and Services
A quick guide to the types of mental health services available to members of BHI.

Network Providers
A list of Provider types, locations, languages spoken and ages served.

What to do if you have a problem with your services
If you are having difficulty getting in to see a one of our providers, if you are having a problem with one of services or providers, or have been denied a service that you want, this link will give you information on steps you can take to find a solution.

How can I get more involved?
Please click here to learn about the exciting ways members and family members can become leaders in mental health and make a difference to others in their community.

The Office of Member and Family Affairs
This is a special department within BHI.The Office of Member Affairs (OMFA) works to ensure members and family members have a voice in the services and decisions of BHI, provides member and family advocacy, and  supports member-run services. Please click on the link to learn more.

Member and Family Run Services
There are a number of services within BHI that are run by persons who have experienced mental health challenges first-hand and who have valuable experiences to share. Please click on this link for more information about these innovative and empowering programs.

BHI Quality Improvement Program
Information about BHI’s internal Quality Assurance Program is available to members, member advocates, advocacy organizations, providers,the Department of Health Care Policy and Financing, and other stakeholders upon request, and at no cost. This information includes a description of BHI’s Quality Improvement Program, an annual summary of the quality improvement program’s accomplishments over the last contract year, and the quality activities planned during the current contract year,
as well as Best Practices Guidelines.

Member Rights and Responsibilities
Click to learn more about your rights under Medicaid

Other Web Resources
Click to get links to both local and National Resources related to mental health and Recovery.