If you are a person who receives Medicaid and lives in Adams, Arapahoe or Douglas Counties, you are already a member of BHI. BHI manages the mental health services for persons with Medicaid who live in these areas.
As a member of BHI or their loved one, we think it is important for you to know
as much as possible about the mental health services that are available to you.
The better informed you are the more you can benefit from services. Please
explore the links below to learn about services, your rights, and unique
opportunities available outside of traditional services that will support you in
BHI Member Handbook
LARGE PRINT-BHI Member Handbook
Chascar encendido este acoplamiento para una version espanola del manual del miembro de BHI
Download this guide for basic information about BHI, how to access services, your benefits, what to do in an emergency, and how to get help with problems.
Advance Directives are written instructions recognized under State law relating to the making of medical treatment decisions and the provision of health care when or if an individual is incapacitated.
If you have a complaint concerning a provider site please complete the following form:
What to do if you have a
problem with your services
If you are having difficulty getting in to see a one of our providers, if you are having a problem with one of services or providers, or have been denied a service that you want, this link will give you information on steps you can take to find a solution.
How can I get more involved?
Please click here to learn about the exciting ways members and family members can become leaders in mental health and make a difference to others in their community.
The Office of Member and Family Affairs
This is a special department within BHI.The Office of Member Affairs (OMFA) works to ensure members and family members have a voice in the services and decisions of BHI, provides member and family advocacy, and supports member-run services. Please click on the link to learn more.
Member and Family Run Services
There are a number of services within BHI that are run by persons who have experienced mental health challenges first-hand and who have valuable experiences to share. Please click on this link for more information about these innovative and empowering programs.
BHI Quality Improvement Program
Information about BHI's internal Quality Assurance Program is available to members, member advocates, advocacy organizations, providers,the Department of Health Care Policy and Financing, and other stakeholders upon request, and at no cost.
This information includes:
Member Rights and
Click to learn more about your rights under Medicaid
BHI Corporate Compliance
Click to learn more about BHI's Corporate Compliance and how you can help recognize fraud and abuse
Utilization Management decisions are made solely on appropriateness of care and service as well as the existence of coverage. BHI does not reward practitioners or other individuals for issuing denials of coverage or services. BHI does not issue financial incentives for utilization management decisions that encourage decisions that result in under-utilization. BHI does not promote any activity or decision that may create barriers to care and service. BHI is prohibited from making decisions regarding hiring, promoting, or terminating its practitioners or other individuals based upon the likelihood or perceived likelihood that the individuals will support or tend to support the denail of benefits.
Other Web Resources
Click to get links to both local and National Resources related to mental health and Recovery.
**BHI does not collect any personal information from our website**